Some jurisdictions may have fair trading or consumer laws. These laws may give you rights we cannot restrict, modify or exclude.‘non-excludable law’). Non-excludable laws are not excluded or modified. Except as required by a non-excludable statute, we are only bound by the user terms. Implied terms are not binding.
Except as otherwise provided by a non-exclusionable law, we cannot be held responsible for any indirect, incidental or special damages, revenue loss, or loss of profits that result from you using or accessing this site or inability to access it. Our liability for any breach of an implied warranty or condition that cannot be excluded is limited, to the extent permissible by law, to providing our services again.
Buyers who want to get a refund for a job they have started but are not yet finished should file a dispute with us so we can evaluate the claim through our dispute resolution process.
Payments will not be refunded once a job has been closed, unless required by non-excludable laws. A buyer can file a claim for support to request a refund for a job that is closed. We will evaluate each claim on its merits. This includes the digital nature of materials and services, as well as communication between the buyer and the service provider prior to closure. You cannot ask for a refund if the job is closed and the provider has moved on or is unavailable to the buyer.
For reasons such as if the buyer is not at fault, there is no obligation to issue a refund if:
- They have changed their minds about the services
- The services were purchased by accident.
- Unless the services were not required by the brief, the person does not possess sufficient knowledge to use the materials.
- Goodwill is sought.
